Express Entry (EE) is an online system that manages three federal permanent residence programs: Federal Skilled Worker, Federal Skilled Trades, and Canadian Experience Class. You may discuss how EE works or post your doubts about it here.
Сhatting with a friend
By: marcusfrancesco10 on May 27, 2026 12:13 PM EST
I was chatting with a friend recently, and he asked me a question: how can you tell whether a call centre is running smoothly or not? Because there are lots of calls, but the success rate isn’t 100%.
By: pitersonjames910 on May 27, 2026 12:14 PM EST
You have to take so many different metrics into account: average handle time, first response time, and so on. At first, I found it hard to get to grips with it all, but then I came across an article https://www.mightycall.com/blog/call-center-metrics/ . It explains exactly what these terms mean. So you can just send your friend this link, let him read it and sort this issue out for himself
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